Overview:
The primary responsibility of a Sales Associate is to provide an exceptional shopping experience to every customer utilizing Kirkland’s customer service model while assisting with all aspects of operations and merchandising with partnership and direction from the management team.
Sales Associates drive sales growth by flexing into multiple roles including selling, cashiering, replenishing, setting floorsets and/or cleaning.
Serving the customer is always top priority regardless of the work area.
Responsibilities:
Supports and values Customer Service in both the in store and online (ship to store) shopping experience
Actively engages with all customers modeling exceptional selling behaviors
Greets every customer with enthusiasm, maintains a positive, can do attitude at all times
Proactively engages with customers, reads cues and responds appropriately
Educates each customer on loyalty programs, current promotions and merchandise assortment to support building the basket
Supports the company’s branding at all times by treating all customers and co-workers in a respectful and professional manner while supporting a common goal
Achieves or exceeds goals associated with company initiatives and programs.
Assists in the process of the receipt of all merchandise in a safe, timely and efficient manner
Assists in maintaining an efficient and organized salesfloor and stockroom
Assists in maintaining merchandise presentation, pricing and the accuracy of inventory levels
Champions and demonstrates a commitment to Kirkland’s Values: Customer Commitment, Caring Culture, Winning Attitude, and Innovative Spirit
May perform other duties as necessary
Qualifications:
Energetic, people and results oriented, competitive with a drive to succeed
Ability to effectively communicate both written and verbally
Ability to work weekends, holidays and evenings
Ability to read and interpret company directives, handbook and manuals
Ability to work a flexible schedule to meet the business needs of the store
Ability to work independently as well as part of a team
Must be able to ascend/descend a ladder to retrieve and stock products on the shelf or to hang overhead banners/product
Frequently positions self to retrieve and stock products in the stock room and sales floor and to place merchandise in bags
Must be able to constantly stand and move around the store for prolonged periods to greet and assist customers
Must be able to frequently communicate with the customers in person, electronically, and telephonically
Must be able to frequently move merchandise 50 pounds or more to and from the stock room to sales floor
Must be able to operate a Point of Sale system, registers and hand held devices efficiently and accurately
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