Front Desk Agent

Job description Front Desk Agent JOB DESCRIPTION The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
*REASONABLE ACCOMMODATION STATEMENT* To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential duty and/or function satisfactorily.
Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
*QUALIFICATION STANDARDS* Education & Experience: · College course work in related field helpful.
· Experience in a hotel or a related field preferred.
· High School diploma or equivalent required.
· Computer experience required.
· Customer Services experience preferred.
Physical requirements: · Flexible and long hours sometimes required.
· Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
· Ability to stand during entire shift.
Work environment: · Indoor and outdoor hotel building, rooms, facilities and structures General Requirements · Maintain a warm and friendly demeanor at all times.
· Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
· Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
· Must be able to multitask and prioritize departmental functions to meet deadlines.
· Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
· Attend all hotel required meetings and training s.
· Maintain regular attendance in compliance with Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
· Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag.
· Comply with Hotel Standards and regulations to encourage safe and efficient hotel operations.
· Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
· Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
· Must be able to understand and apply complex information, data, etc.
from various sources to meet appropriate objectives.
· Must be able to cross-train in other hotel related areas.
· Must be able to maintain confidentiality of information.
· Must be able to show initiative, including anticipating guest or operational needs.
· Perform other duties as requested by management.
*DUTIES & FUNCTIONS* Fundamental Requirements · Greet and welcome all guests and staff approaching the Front Desk in accordance with Hotel standards.
· Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
· Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
· Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
· Review Front Office log and Trace File daily.
· Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
· Follow all cash handling and credit card policies.
· Be aware of all rates, packages and special promotions.
· Be familiar with all in-house groups.
· Be aware of closed out and restricted dates.
· Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
· Be familiar with hospitality terminology.
· Have knowledge of emergency procedures and assist as needed.
· Handle check-ins and checkouts in a friendly, efficient and courteous manner.
· Use proper two-way radio etiquette at all times when communicating with other employees.
· Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
· Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
· Be able to complete a bucket check, room rate verification report, and housekeeping report.
· Balance and prepare individual paperwork for closing of shift according to hotel standards.
· Maintain and market promotions and guest programs.
· Maintain a clean work area.
Job Types: Full-time, Part-time Pay: $10.
00 per hour Expected hours: 35 – 40 per week Benefits: * Employee discount Schedule: * 8 hour shift * Day shift * Evening shift * Holidays * Morning shift Work setting: * In-person Work Location: In person