Customer Service/Scheduler

Responsibilities: - Provide exceptional customer service by responding to customer inquiries and resolving issues in a timely and professional manner - Handle a high volume of inbound and outbound calls, emails, and live chats - Accurately enter customer information and update account details in the database - Upsell products or services to customers based on their needs and preferences - Communicate effectively with customers to understand their requirements and provide appropriate solutions - Analyze customer feedback and identify opportunities for improvement in products or services - Collaborate with cross-functional teams to ensure customer satisfaction Skills: - Strong data entry skills with a high level of accuracy and attention to detail - Proven ability to upsell products or services to increase sales revenue - Fluency in multiple languages, including English and Spanish, is highly desirable - Excellent verbal and written communication skills in English, with the ability to articulate information clearly and effectively - Experience in outbound calling or telemarketing is a plus - Ability to analyze customer needs and provide appropriate solutions Note: This job description is not intended to be all-inclusive.
Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Job Type: Full-time Pay: $16.
00 - $18.
00 per hour Benefits: * 401(k) * Dental insurance * Flexible schedule * Health insurance * Paid time off * Vision insurance Experience level: * 1 year Shift: * Rotating shift Weekly day range: * Monday to Friday Work setting: * Call center * In-person * Office Work Location: In person