Hotel Guest Service Agent

Responsibilities: - Greet and welcome guests in a friendly and professional manner - Check-in and check-out guests efficiently and accurately - Answer phone calls and respond to guest inquiries - Provide information about hotel amenities, services, and local attractions - Handle guest complaints or concerns with empathy and resolve issues promptly - Maintain a clean and organized front desk area - Assist with night audit procedures as needed Skills: - Strong knowledge of hotel operations and procedures - Proficiency in using phone systems and other office equipment - Excellent customer service and guest relations skills - Professional phone etiquette and communication skills - Ability to multitask and prioritize tasks effectively - Experience in front desk or hospitality roles is preferred As a Guest Service Agent, you will be the first point of contact for our guests, providing them with exceptional service throughout their stay.
Your attention to detail, friendly demeanor, and ability to handle various tasks simultaneously will contribute to creating a positive guest experience.
Join our team and enjoy the benefits of working in the hospitality industry, including opportunities for career growth, training programs, and a supportive work environment.
If you have a passion for delivering excellent customer service and enjoy working in a fast-paced environment, we would love to hear from you.
Note: This job description is intended to provide an overview of the responsibilities and skills required for this position.
It is not exhaustive and may be subject to change or modification based on business needs.
Job Type: Part-time Pay: $11.
00 - $13.
00 per hour Schedule: * 8 hour shift Work setting: * In-person Ability to Relocate: * Portland, TX 78374: Relocate before starting work (Required) Work Location: In person