Receptionist/Dispatcher

Job Summary: We are seeking a highly organized and customer-oriented individual to join our team as a Plumbing Receptionist and Dispatcher.
This role involves serving as the first point of contact for our plumbing company, handling incoming calls, scheduling appointments, dispatching plumbers to service calls, and managing administrative tasks such as payroll, invoicing, and collecting payments.
Responsibilities:       1.
    Receptionist Duties:       •     Answer incoming phone calls in a professional and courteous manner.
      •     Respond to inquiries and provide information about our plumbing services.
      •     Maintain a tidy and organized reception area.
      2.
    Dispatcher Responsibilities:       •     Schedule appointments for plumbing services based on customer needs and technician availability.
      •     Dispatch plumbers to service calls efficiently and ensure timely arrival at job sites.
      •     Coordinate with customers and technicians to confirm appointments and provide updates as needed.
      •     Manage and prioritize service requests to optimize technician schedules.
      3.
    Administrative Tasks:       •     Process payroll for plumbing technicians accurately and in a timely manner.
      •     Generate and send invoices to customers for completed services.
      •     Collect payments from customers and record transactions accurately.
      •     Maintain detailed records of service requests, appointments, and payments.
      4.
    Customer Service:       •     Ensure excellent customer service by addressing client concerns and resolving issues promptly.
      •     Follow up with customers to gather feedback on services provided and ensure satisfaction.
      •     Build and maintain positive relationships with customers to encourage repeat business and referrals.
Qualifications:       •     High school diploma or equivalent; additional certification in office administration or customer service is a plus.
      •     Previous experience in a receptionist or customer service role, preferably in the plumbing or construction industry.
      •     Excellent communication skills, both verbal and written.
      •     Strong organizational and multitasking abilities.
      •     Proficiency in computer software such as Microsoft Office Suite and scheduling programs.
      •     Ability to work efficiently under pressure and in a fast-paced environment.
      •     Attention to detail and accuracy in record-keeping and administrative tasks.
Benefits:       •     Paid time off If you are a motivated and dependable individual with a passion for providing exceptional customer service, we encourage you to apply for the position of Plumbing Receptionist and Dispatcher.
Join our team and play a key role in ensuring the smooth operation of our plumbing services! Job Type: Full-time Pay: $12.
00 - $15.
00 per hour Expected hours: 40 per week Benefits: * Paid time off Schedule: * 8 hour shift * Day shift Ability to Relocate: * Portland, TX 78374: Relocate before starting work (Required) Work Location: Hybrid remote in Portland, TX 78374